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RETURNS POLICY
You have the right, under the distance selling act to refuse/return an unwanted item within 14 days. The 14 day period begins on the day of delivery.
Return address is:
FRED & BO
26 Park Road,
Leeds, LS13 2LT
West Yorkshire,
England.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that personalised items are non refundable unless the item is faulty or damaged. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
DELIVERY POLICY
ORDER PROCESSING:Please allow 3-5 working days to process your order. Expect an email within 3-5 working days to let you know your order is on the way!
SHIPPING
Orders are generally shipped within 3-5 working days using Royal Mail First Class delivery.
INTERNATIONAL SHIPPING:
If you would like us to ship outside of the UK please get in touch via our chat or email us at shop@fredandbo.co.uk
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
If you have any further questions, please don't hesitate to contact us at shop@fredandbo.co.uk
